Online orders are processed Monday through Friday, 1-2 business days of order placement,
unless indicated in the product description. Orders placed between 1pm EST Friday
thru midnight EST Sunday will be processed the following Monday. On occasion, an
order may be placed on hold. In that event, we will contact you within one business
day to gather the information we need to expedite the order. If we attempt to contact
you and do not receive a response after five business days, we reserve the right
to cancel your order.
We accept American Express, Visa,
MasterCard and PayPal. Sales tax will be charged when applicable. International
customers must use a valid international credit card. If the credit card cannot
be verified as belonging to the person placing the order, the order will not be
Sales tax will be charged when applicable.
We all love a deal, but there are a few little rules:
Only one code may be used per order.
Certain items (including all sale items) are excluded from special offers.
Codes may not be applied after an order is processed.
How to Place an Order
Placing an order with is easy. Simply follow these steps:
Add an item to your shopping bag by clicking "add item" on the item's product detail
When you have finished shopping, click the "cart" button at the top of the page.
You will be shown your basket for review.
Click "proceed to check out."
On the login page new customers should click the "create account."
Repeat customers should enter their email address in the "login" box and their password
in the "password" box. Press "login".
Complete the next 3 steps by entering all required information.
On step 4, you will be presented with all your order information.
Click the "confirm" button to submit the order.
You will know that your order has gone through when you receive the "thank you"
page with your order number.
If you have not received this page, please contact Customer Service at
Please be advised that once an order is confirmed, you cannot make changes to the
Every attempt will be made to process and ship your order the day it's received.
We will email you when the order is shipped. We are unable to ship to APO/FPO or
PO Box addresses.
US Shipping Rates
All US orders are shipped via UPS and should be received within 7-10 business days
after processing. Delivery time does not include Saturdays, Sundays or holidays.
Saturday delivery is only available if prearranged with Customer Service.
Domestic shipping costs and methods
UPS or USPS
– Free for orders over
For orders shipped outside the United States, the billing and shipping address must
be the same. Shipping will be provided via your choice of UPS or Global Express
Mail through the United States Postal Service. Please use a valid street address,
as we cannot ship to PO or APO boxes. International orders are not guaranteed to
ship the next business day because additional verification is often necessary. Please
allow up to 20 business days for delivery. Any delays at customs once the parcel has
reached the destination country are not under our control. Please note, order modifications
cannot be made after the order has been placed.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is
solely responsible for any customs, duties, foreign taxes or other fees that his/her
country may impose to take delivery of his/her order. Any abandoned packages are
at the responsibility of the customer. In order to comply with export regulations,
we are required by U.S. law to declare the exact value of all items ordered and
to mark them as dutiable "merchandise." Declaring less than the true value is both
a violation of American law and the laws of most other countries. In addition, we
could lose the right to export to your country should it ever be discovered that
we were misrepresenting the value. Because we are a retailer, we are prohibited
by law from marking your order as "gift," even if the order is intended as a gift
by its recipient. Call your local customs office for details about these charges.
If you are not satisfied with your online purchase, please follow our guidelines
Please confirm your items are eligible for return (Final sale merchandise is
not eligible for return or exchange). Customer is responsible for the cost of shipping returns.
All returns must be postmarked within
days of receipt. Returns sent after this time will not be honored.
The merchandise must be in its original condition and unworn.
We do not refund shipping charges.
We do not accept returns/exchanges on custom-made or special order items, undergarments,
or final sale merchandise. These types of sales are final.
We are not responsible for damages that occur during care of an item, such as dry
cleaning, washing or wear.
Please be advised that items that do not conform to the above guidelines are not
returnable. They will be returned to you at your expense.
If you receive an item that is defective, damaged or incorrect, you must notify
us via email within 5 business days of receiving the merchandise. Please keep the
original box and packaging materials in the case of damage. We will email you a
UPS label for returning the merchandise. A replacement will be sent, if available,
upon receipt - with the condition that merchandise has not been worn or washed with
all tags attached.
If you would like to exchange an item for another color or size, please contact
us via email
to ensure that the new item is available. We will only accept returns for exchange
if they meet all criteria for an acceptable return (see above). Please make sure
to note the exchange on the return form. We will ship the exchange to you at our
expense (does not apply to international orders).
How to Return Merchandise
Please refer to the return form enclosed in your package.
Attention Internet Returns
12107 Nebel St
Rockville, MD 20852
Tips on sending your return package:
Send via UPS or insured parcel post for proof of delivery. If your return package
is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
No COD (Cash/Check on Delivery) packages will be accepted.
Package your return carefully, as we cannot return or exchange items that arrive
damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue
a refund to the credit card originally used for the purchase. You will receive an
email notification when the credit has been issued. If you have an inquiry,
e-mail us at
The customer is responsible for all duties or taxes. If you return an item or refuse
an item and we are charged a tax, that duty or tax amount will be deducted from
your order total before we credit your account.
If you have any questions or concerns, feel free to drop us a line.
This Privacy Statement describes how we collect and use your information and gives
you options as to how your information is used. We suggest you review this Privacy
Statement periodically, as we may update it from time to time. We post any changes
on this page so that you are always aware of the information we collect, how we
use it, and under what circumstances we disclose it. By using our web site, you
consent to the collection and use of your information by Skye Associates, LLC. Any
communication or material sent to you will be considered confidential and will become
the property of Skye Associates, LLC which reserves the right to use and reproduce
it for any purpose whatsoever. Access and use of the Site is subject to the terms,
conditions and applicable laws construed in accordance with the laws of the State
of Maryland. When you purchase from our site, we collect information that you volunteer,
such as your name, email address, postal address, phone number and other information
necessary to process your order. Periodically we will send you email about new products
and services, discounts, special promotions or upcoming events ONLY if you have
elected to receive these mailings. We also collect information you provide us when
you register to participate in a contest or promotion, fill out a survey or questionnaire,
or contact us.
How do I know my information is secure?
We have appropriate security measures in place to protect against the loss, misuse
or alteration of information that we have collected from you at our site, so you
can feel comfortable and secure when shopping. When you see either a solid key icon
or a locked padlock icon at the lower portion of your browser window, the site is
secured through Secure Sockets Layer (SSL). We always use industry-standard encryption
technologies when transferring and receiving your personal information on our site.
Pages requesting personal information should always have one of these icons.
What are 'cookies' and how do we use them?
A "cookie" is a small data file that contains a unique identifier. Cookies can be
used to store personal information about you on your computer. The cookie ensures
that only the computer used to select items will have access to products you have
chosen and billing information you've entered. Using a cookie is the safest way
to make sure that only you can see the contents of your shopping cart and order
does not believe in storing your personal information on a cookie. This is not a
personal or financial information. We guarantee that your data is not used for any
other purpose than improving our web site and overall shopping experience.
Can I copy anything from the site?
By law, the material displayed on the site may not be downloaded for anything other
than non-commercial and personal use, and then only if copyright and other proprietary
notices contained on the materials are retained.
All images on
are readily available in various places on the internet and believed to be in public
domain. Images posted are believed to be posted within our rights according to the
US Copyright Fair Use Act.
If you believe that any content appearing on
infringes on your copyright, please let us know … and the infringing material will
be removed as soon as possible.
And...Last but not least...
By accessing and using this site, you submit to the jurisdiction of the Federal
District Court for the District Court of Maryland and accept all terms and conditions
without limitation or qualification. Everything on this site is copyrighted unless
otherwise noted, and may not be used without the written permission of
ShopTheShoebox.com. Images of people, places,
buttons and items displayed on the site are either the property of, or used with
ShopTheShoebox.com. The use of these images is
prohibited unless specifically permitted by
ShopTheShoebox.com. Any unauthorized use of the
images may violate copyright laws, trademark laws, the laws of privacy and publicity,
and communications regulations and statutes. In addition, archiving, redistribution,
re-publication or derivation of any information contained or downloaded from this
site, in any medium, including but not limited to electronic, CD-ROM, or database,
or publication in print, requires the written consent of
ShopTheShoebox.com. The trademarks, the logo and
all the published names displayed on the site are the property of
ShopTheShoebox.com. Nothing contained on the site
should be construed as granting any license or right to use any trademarks displayed
on the site without the written permission of its owners. Use of the trademarks
or other materials displayed on the site is completely prohibited.